Returns & Exchanges Policy

Products may be returned in new, resalable condition within 30 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise, and must be requested by email to info@steelstructures.com .

 

All returns must include a printed copy of the email from SSTC authorizing the return. Unauthorized returns will be delayed in processing and may not be accepted for credit and/or may get returned to the customer. Returned merchandise must be shipped prepaid to SSTC. Shipping and handling charges for returning items are borne by the buyer. It is strongly recommended that returned merchandise be shipped using a trackable shipping service.

 

No refunds are made for products supplied in PDF format, for audio or video products, for examinations, for self-study courses, or for online on-demand seminars if viewed in part or in their entirety. Defective audio or video items may be exchanged only for the same titles or editions as the defective item. For help with these products (CDs, DVDs, or PDF files), email SSTC at info@steelstructures.com.

 

All returns are subject to a restocking fee of 20 percent of the original selling price. Please note that we do not refund SSTC’s shipping charges. No refund will be issued on overpayments less than $5.00.

 

Most refunds are issued based on the payment method used at the time of purchase.

 

Payment Method Refund Method Refund Time (After Return Is Received)
Credit Card Refund 3-5 days, however it may take 2-3 additional business days for the refund to display on your credit card statement.
Bank Account Bank Account Up to 10 business days

RETURN ADDRESS/CONTACT:

Steel Structures Technology Center, Inc

Attn: Returns

5277 Leelanau Ct.

Howell, MI 48843-5437 USA

info@steelstructures.com

 

If you have any questions on these policies, please email SSTC at email@steelstructures.com.

Updated: May 1, 2014