Products may be returned in new, resalable condition within 15 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise, and must be requested by email to info@steelstructures.com .
All returns must include a printed copy of the email from SSTC authorizing the return. Unauthorized returns will be delayed in processing and may not be accepted for credit and/or may get returned to the customer. Returned merchandise must be shipped prepaid to SSTC. Shipping and handling charges for returning items are borne by the buyer. It is strongly recommended that returned merchandise be shipped using a trackable shipping service.
All returns are subject to a restocking fee of 20 percent of the original selling price. Please note that we do not refund SSTC’s shipping charges. No refund will be issued on overpayments less than $5.00.
Most refunds are issued based on the payment method used at the time of purchase.
| Payment Method | Refund Method | Typical Refund Time (After Return Is Received) |
| Credit Card | Refund | 3-5 days, however it may take 2-3 additional business days for the refund to display on your credit card statement. |
| Bank Account | Bank Account | Up to 10 business days |
RETURN ADDRESS/CONTACT:
Steel Structures Technology Center, Inc.
Attn: Returns
5277 Leelanau Ct.
Howell, MI 48843-5437 USA
If you have any questions on these policies, please email SSTC at info@steelstructures.com .
Updated: March 20, 2023